Returns

RETURNS

-----> Please email info@smalldogofficial.com to begin a return or exchange request. Include your order number in your email. <------

Our return policy is valid for 30 days after receipt of your merchandise.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please DO NOT mail any returns to us until you have submitted your request.

Non-returnable items:

Gift cards
Clearance items - clearance items are final sale and cannot be returned
Sale items - sale items are final sale and cannot be returned
Items purchased from any online vendor other than Smalldog Official.
Items purchased through resale shops or other non-retail vendors

Shipping costs are non-refundable.
Prior to sending your returned merchandise, please look up your order and email address used to purchase.

DEFECTIVE MERCHANDISE
Although rare, on occasion we do get return requests for defective merchandise. Please email info@smalldogofficial.com if an item you received is damaged. Please include your order number and images of the damaged item.

RETURNING A GIFT
If you do not have the order number or the email used to place the order of your gift please email info@smalldogofficial.com

SHIPPING YOUR RETURNED MERCHANDISE
Please DO NOT mail any returns to us until you have submitted your request.

You will be responsible for paying shipping costs associated with your return (defective merchandise excluded). We strongly recommend you keep your shipping receipt and tracking number, in the event that we do not receive your product.

Smalldog Official is not responsible for returned merchandise lost during shipping.

EXCHANGE PROCESS
-----> Please email info@smalldogofficial.com to begin a return or exchange request. Include your order number in your email. <------

Upon receipt of product, we will review and refund.

If you have further questions please email info@smalldogofficial.com